Frequently asked questions

At Four Dogs dog hotel near Berlin we care for dogs of different breeds, sizes and ages. What matters to us is character and energy level, not breed. We work with two carefully matched groups: Calmer group: For small and medium dogs, seniors or more sensitive dogs who prefer a relaxed pace. Active group: For larger, energetic and playful dogs who love to run and play. Group placement is done with care and experience. We place great value on a harmonious atmosphere – only in the right group can dogs truly relax.

Yes. We are always there and your dog is never alone. Day and night a carer is in the same house. We accompany the dogs through the day – and when it gets quiet in the evening, someone stays nearby. Many owners want to know: someone is there at night too, if a dog is restless, needs company or reassurance. This 24-hour presence is standard for us and part of our concept as a responsible Berlin dog hotel.

A relaxed, harmonious atmosphere is the basis of our care at Four Dogs dog hotel near Berlin. We only care for sociable dogs and rely on honest information from owners. Before every longer stay we allow time for a gentle settling-in period. During this we observe how your dog feels in the group and whether everyone fits. If two dogs don’t get on, we respond calmly and carefully. We adjust the group or create distance – without stress or pressure. No dog has to “assert” themselves or feel uncomfortable.

Season is a sensitive topic that we discuss openly and responsibly at Four Dogs. We clarify in advance when season is expected and ask for honest information. If season is likely, a separate room can be booked in advance. There the bitch can be cared for quietly with one or two suitable bitches. If season starts unexpectedly and separate care isn’t possible, we need an emergency contact who can collect the dog promptly.

Our guests’ health is our top priority at Four Dogs dog hotel near Berlin. Our team is well trained and attentive to changes in behaviour or health. If a dog seems unwell or becomes ill, we act immediately. Our vet is always reachable and we can arrange a veterinary examination at once. We will of course inform you immediately and discuss all next steps with you.

There’s no single answer. It depends on when you need a place – especially in school holidays or around public holidays our Four Dogs dog hotel near Berlin is often fully booked early. Group composition also plays a role. We generally recommend getting in touch as early as possible – especially for holiday periods. That said, sometimes a place becomes free at short notice. It’s always worth asking.

At Four Dogs dog hotel near Berlin a safe and harmonious environment is our priority. We therefore only care for sociable dogs who can integrate into a group. Openly aggressive behaviour towards people or other dogs is not compatible with our care concept. We also cannot responsibly accept dogs with strongly territorial or persistently dominant behaviour in group care. Before every longer stay we have a gentle settling-in period. If you’re unsure, please speak to us openly.

For many Berlin dog owners our shuttle is a great help. We offer organised, calm collection and delivery. Collection: Dogs are collected in the morning – usually in the Berlin area – between 6:30 and 8:30 am by car. We deliberately collect only a few dogs per trip. Depending on the route, a dog may be collected a day earlier or brought back a day later. Return: Return is usually between 5:30 and 7:00 pm. Our driver will contact you the day before with an approximate time. Please be on time at the agreed meeting point. Our shuttle vehicle has safety harnesses and sturdy dividers. We deliberately don’t use transport crates, as many dogs feel more relaxed when secured with a harness.

At Four Dogs dog hotel near Berlin we care for sociable dogs of different breeds, sizes and ages. We work with two carefully matched groups: a calmer group for small and medium dogs, seniors or more sensitive dogs; an active group for larger, energetic and playful dogs. Fixed rest times, plenty of exercise on 6,000 sq m woodland and our 24-hour care make Four Dogs dog hotel a considered alternative to a classic Berlin dog boarding.

We see every dog as an individual – including those with disabilities or chronic conditions. We generally care for dogs with physical limitations or ongoing medication provided they are sociable and can integrate into our group structure. Open and honest communication in advance is important. Please inform us in detail about existing conditions, special needs or necessary treatment. We administer medication as agreed and according to veterinary instructions.

Yes, we administer medication brought to Four Dogs according to clear agreement and dosage instructions. Your dog’s health is our top priority. We do not charge extra for necessary medication – medical care is part of our care. Please inform us in advance about type, dosage and any special requirements.

A structured day provides security and balance. Morning exercise, shared play in matched groups, fixed rest times in air-conditioned rooms and a calmly supervised night create a harmonious rhythm. Find out more on our Stay & daily routine page.

At Four Dogs dog hotel near Berlin basic grooming is part of our care. Light brushing, removing loose dirt or cleaning after a busy day outdoors – we’re happy to do this, especially when needed or on request. We do not offer full coat care or professional grooming. Our focus is on care, exercise and a harmonious stay.

Yes, a visit to our Four Dogs dog hotel near Berlin is possible by appointment. As we work to a clear daily structure, visits are only at agreed times. We usually show one group room. We deliberately don’t offer full tours of the building – peace and stability in the group are our priority. The outdoor area with our 6,000 sq m woodland can of course be viewed.

So your dog feels at home from the start, we ask you to bring a few familiar items: a washable blanket or bed, usual food in sufficient quantity and any medication with dosage instructions. Familiar objects provide security and make settling in at our Berlin dog boarding easier.